The Mental Health Shop is a UK-based e-commerce business. Our website is thementalhealthshop.co.uk. We are committed to protecting your personal data and respecting your privacy.

When you place an order or contact us, we may collect the following:

• Name and contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely via Shopify Payments — we do not store card details)
• Order history and correspondence
• Device and browsing data (via cookies — see below)

We use your data to:

• Process and fulfil your orders
• Communicate with you about your order or enquiry
• Send marketing emails, if you have opted in (you can unsubscribe at any time)
• Improve our website and customer experience
• Comply with legal obligations

We do not sell your personal data. We may share it with trusted third-party services who help us operate our business, including:

• Shopify (e-commerce platform and payment processing)
• Klaviyo (email marketing)
• Royal Mail (for delivery)

All third parties are required to handle your data in compliance with applicable data protection laws.

Our website uses cookies to improve functionality and analyse site traffic. You can manage cookie preferences via your browser settings. By continuing to use our site, you consent to our use of cookies.

Under UK GDPR, you have the right to:

1. Access the personal data we hold about you.
2. Request correction or deletion of your data.
3. Object to or restrict how we process your data.
4. Withdraw consent for marketing at any time

To exercise any of these rights, contact us at hello@thementalhealthshop.co.uk.

We retain order data for up to 7 years to comply with UK financial and legal obligations. Marketing data is retained until you unsubscribe or request deletion.

We may update this policy from time to time. The most current version will always be published on this page.