Privacy Policy

Last updated: 3 March 2026

Who we are

The Mental Health Shop is a UK-based e-commerce business. Our website is thementalhealthshop.co.uk. We are committed to protecting your personal data and respecting your privacy.

What data we collect

When you place an order or contact us, we may collect the following:

  • Name and contact details (email address, phone number)
  • Delivery and billing address
  • Payment information (processed securely via Shopify Payments — we do not store card details)
  • Order history and correspondence
  • Device and browsing data (via cookies — see below)

How we use your data

We use your data to:

  • Process and fulfil your orders
  • Communicate with you about your order or enquiry
  • Send marketing emails, if you have opted in (you can unsubscribe at any time)
  • Improve our website and customer experience
  • Comply with legal obligations

Who we share your data with

We do not sell your personal data. We may share it with trusted third-party services who help us operate our business, including:

  • Shopify (e-commerce platform and payment processing)
  • Klaviyo (email marketing)
  • Royal Mail (for delivery)

All third parties are required to handle your data in compliance with applicable data protection laws.

Cookies

Our website uses cookies to improve functionality and analyse site traffic. You can manage cookie preferences via your browser settings. By continuing to use our site, you consent to our use of cookies.

Your rights

Under UK GDPR, you have the right to:

  1. Access the personal data we hold about you.
  2. Request correction or deletion of your data.
  3. Object to or restrict how we process your data.
  4. Withdraw consent for marketing at any time

To exercise any of these rights, contact us at hello@thementalhealthshop.co.uk.

Data retention

We retain order data for up to 7 years to comply with UK financial and legal obligations. Marketing data is retained until you unsubscribe or request deletion.

Changes to this policy

We may update this policy from time to time. The most current version will always be published on this page.